While appointments are encouraged, vendors and visitors will be permitted at HQ or any EDEN site. Please call our main line 216-961-9690 for scheduling. | Questions? Email edeninfoEDENcle.org and we will respond.

EDEN, Inc.

Client Rights


The Client Rights Officer (CRO) is available, upon request, to explain any and all aspects Client rights, to explain the grievance procedure, to provide assistance in preparing a written grievance, and to represent the Client at an agency hearing.

The CRO shall respond and resolve all grievances within twenty days of the date the grievance was filed. Any extenuating circumstances indicating that this time-period will need to be extended must be documented in the grievance file and written notification given to the client.

An alternate CRO is also available upon request. .

Client Rights Officers:

Melynda Dewitt

Monique Ragland



Client Rights Packet

Client Rigths Brochure



Hours of Availability:
8:30 am - 4:30 pm (Monday-Friday)

216-350-4025 or
216-961-9690 x 365

Email: edenclientsrights@edencle.org

Your Rights as a Client of EDEN

  1. The right to be treated with consideration and respect for personal dignity, autonomy, and privacy.
  2. The right to reasonable protection from physical, sexual, or emotional abuse, neglect, and inhumane treatment.
  3. The right to receive services in the least restrictive, feasible environment.
  4. The right to participate in any appropriate and available service that is consistent with an individual service plan (ISP), regardless of the refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the person's participation.
  5. The right to give informed consent to or to refuse any service, treatment, or therapy, including medication absent an emergency.
  6. The right to participate in the development, review, and revision of one's own individualized treatment plan and receive a copy of it.
  7. The right to freedom from unnecessary or excessive medication, and to be free from restraint or seclusion unless there is immediate risk of physical harm to self or others.
  8. The right to be informed and the right to refuse any unusual or hazardous treatment procedures.
  9. The right to be advised and the right to refuse observation by others and by techniques such as one-way vision mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology. This right does not prohibit an agency from using closed-circuit monitoring to observe seclusion rooms or common areas, which does not include bathrooms or sleeping areas.
  10. The right to confidentiality of communications and personal identifying information within the limitations and requirements for disclosure of client information under state and federal laws and regulations.
  11. The right to have access to one's own client record unless access to certain information is restricted for clear treatment reasons. If access is restricted, the treatment plan shall include the reason for the restriction, a goal to remove the restriction, and the treatment being offered to remove the restriction.
  12. The right to be informed a reasonable amount of time in advance of the reason for terminating participation in a service, and to be provided a referral, unless the service is unavailable or not necessary.
  13. The right to be informed of the reason for denial of a service.
  14. The right not to be discriminated against for receiving services on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state, or federal laws.
  15. The right to know the cost of services.
  16. The right to be verbally informed of all client rights, and to receive a written copy upon request.
  17. The right to exercise one's own rights without reprisal, except that no right extends so far as to supersede health and safety considerations.
  18. The right to file a grievance.
  19. The right to have oral and written instructions concerning the procedure for filing a grievance, and to assistance in filing a grievance if requested.
  20. The right to be informed of one's own condition; and, (21) The right to consult with an independent treatment specialist or legal counsel at one's own expense.





EDEN's mission is to provide housing solutions to people facing the challenges of housing insecurities and homelessness.

7812 Madison Avenue, Cleveland, OH 44102
Phone: 216-961-9690
Client Info Line: 216-634-0202
Property Owner Hotline: 216-503-6369
TDD/TTY: 800-545-1833, ext. 873
Fax: 216-651-4066

© 2021-2024. All rights reserved. Emerald Development and Economic Network, Inc. (EDEN).




EDEN is committed to being an active champion of Diversity, Equity and Inclusion (DEI) throughout our organization and the communities we serve.